These booking conditions apply when a booking is made by you (the Client) via www.youhotels.comfee
of . We do not ourselves contract with you the Client for the provision of any Services offered via our website. Rather, we act only as disclosed agent for the Service Provider(s). Through our website, you may also find other travel related products or Services offered by our Service Provider(s). The terms and conditions of the Service Provider(s) will apply.
For the avoidance of doubt, Services relate to one, or any number of the offerings which may be available through our website, for example but not exclusively, hotel accommodation and transfers.
When you make a booking through our website, you will be entering into a contract with the named Service Provider(s). You must be over 18 years of age and you will be deemed to accept financial responsibility for all members of the party when a booking is made in your name. The details you give for your booking should match those on the credit or debit card used to pay for the booking. If payment is subsequently declined or we become aware that the details on the booking fail to match those of the card holder the Service Provider(s) reserves the right to cancel the booking immediately, in which case you are subject to the amendment and cancellation charges of the Service Provider(s) as per the terms and conditions of your contract with them. A charge as detailed in the Amendments and Cancellations section of these Booking Conditions will also be applied by youtravel.com as a reasonable estimate of our lost commission, administrative costs and other loss of profit. Unless the Service has been paid in full, you are not entitled to any Services.
If you make more than one booking at any single time, those bookings will be taken as individual reservations and will be covered by the terms and conditions of the Service Provider(s) as well as our own. It is vital that you read those terms and conditions as they contain important information and you will be bound by them.
When providing data such as names and dates for your booking please ensure that the data is accurate and that the names given are exactly as shown on the relevant person’s passport. Please check that the information recorded on any documents supplied by the Service Provider(s) or youtravel.com is correct and if there are any errors please advise us immediately by email. If changes are subsequently required because you fail to do so or because of your own error, amendment fees may be charged by the Service Provider(s) in accordance with those specified on their website and an administrative fee of GBP20.00 per amendment will be charged by youtravel.com.
On making the booking request, we will send to you (i) a confirmation email for the booking request on behalf of the Service Provider(s), and (ii) a voucher. On making the booking request, you are bound by the terms and conditions of the Service Provider(s) as well as these booking conditions that are made available to you at the point of booking. Your contract will be with the Service Provider(s) who are obliged to provide the Services covered by the booking.
A contract is formed between you the Client and the Service Provider(s) when we send a confirmation email to you following the booking request.
Please note that it is essential that you have documents for each Service you book so that you can access that Service. Therefore if you lose or fail to receive any vouchers that you need, it is vital that you contact us before you travel. If you travel without any of your vouchers neither we nor the Service Provider(s) will be liable for any costs incurred by you in consequence if you are unable to obtain the Service you have booked.
The cancellation policy of the Service Provider(s) and your cancellation rights are set out in these booking conditions. If you wish to amend or cancel the booking then you are subject to the amendment and cancellation charges of the Service Provider(s) as per the terms and conditions of your contract with them. In addition, the relevant amendment and cancellation terms applied by Youtravel, given below, also apply. In addition to these conditions both we (acting as agent for the Service Provider(s), and the Service Provider(s) can cancel this booking within 48 hours of the time when we sent the confirmation email, but only for the reasons set out below under the heading "48 Hour Cancellation". Such cancellation must be notified by email sent within the 48 hour period after the confirmation email.
48 Hour Cancellation
Please note that when you receive the details of the booking, it is important that you check them carefully and advise us within 48 hours if any errors have been made in order that those errors can be rectified or the booking cancelled based upon such errors. If changes are subsequently required because you fail to do so or because of your own error, amendment fees may be charged by the Service Provider(s). Please note, in order to protect the commercial position of the Service Provider(s), we may inform you that the booking you have accepted has been cancelled by the Service Provider(s), if within 48 hours we notice that there has been an error on the website and/or information we have received from the Service Provider(s) in respect of price, availability, room type or board type. The relevant cancellation voucher will be sent the working day following the day of our email cancelling your booking.
When a booking has been completed (i.e. you have received the confirmation email), the Service Provider(s) is obliged (subject to any cancellation) to provide the Client with the Services as described on the voucher. Rooms will be allocated at the time of check-in. Please note that Service Provider(s) cater for an international clientele and staff working in the hotels and/or providing the Services may not all be English-speaking. Please also note that whilst this website endeavours to offer accurate information at all times, certain facilities may occasionally be withdrawn by the Service Provider(s) due to low occupancy, to enable repairs to be carried out, at the beginning and end of the season, or for any other valid reasons. This is out of our control and we accept no liability in respect of any such withdrawal.
All minors must be escorted by their parents or provide us with an appropriate consent form before bookings will be accepted on behalf of the Service Provider(s). Please note that you must in all instances make yourselves aware of and respect the terms and conditions of the Service Provider(s) (which can be requested upon application) and also any local or national legislation that may apply in the resort chosen by you as youtravel.com will not accept liability for any financial or other loss incurred if you fail to do so. Please be aware that it is the policy of some hotels in certain countries (e.g. Egypt, Tunisia and Morocco) not to allow nationals to book at special contracted rates sold outside of that country. Please also be aware that it is the policy of most hotels in Dubai not to allow nationals of Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates or Middle Eastern countries to book on special contracted rates sold outside of these countries. Please contact youtravel.com prior to accepting such a booking. To protect our interests we retain the right to verify your personal information at the time of booking your failure to do so might result in cancellation of the booking.
It is important that you and your party take out proper travel insurance at the time you book. From time to time we may provide a link via our website to a partner who will be able to supply information on insurance policies but we accept no liability in respect of any insurance cover offered by partners and would advise discretion when insurance providers are chosen. It is advisable to have insurance to cover the cost of cancellation by you and the cost of assistance, including repatriation, in the event of accident or illness.
Amendments & Cancellations
If you wish to make changes to a confirmed booking we will try to arrange for the Service Provider(s) to accommodate any such requests but since the Service Provider(s) may not have availability on the date required we cannot guarantee that requests will be met. In all cases, the ultimate decision in respect of any changes to a confirmed booking rests with the Service Provider(s).
The following cancellation and amendment charges shall apply where you request the cancellation or amendment of a booking. These charges will be applied at the time of cancellation or amendment. Cancellation and amendments must be done online at www.youhotels.com or via email to us at email@example.com These charges are made to compensate youtravel.com for the administration costs incurred, its lost commission and other lost profits and costs. These charges also cover amounts levied by the Service Provider(s).
Charges||For cancellations made more than 56 days before the arrival date: 15% of the value of the booking or £40 per person (whichever is lower)
| For cancellations between 14 - 55 days inclusive prior to the hotel arrival date: 25% of the value of the Booking.|
For cancellations between 8 - 13 days inclusive prior to the hotel arrival date: 50% of the value of the Booking.
For cancellation 7 days or less prior to the hotel arrival date: 100% of the value of the Booking.
100% of the value of the booking.
A group consists of 6 or more rooms to the same hotel over the same period. All group Bookings must be confirmed in writing by the agent and a 20% non refundable deposit is required at the time of Booking.
Additional administrative cancellation fee
In addition to cancellation fees as calculated above, any cancellations made more than 14 days prior to arrival, youtravel.com will charge an administration fee amounting to GBP50 per booking as a reasonable estimate of its lost commission, administrative costs and other loss of profit.
In addition to the fees as above youtravel.com will charge an amendment fee of GBP20 per booking as a reasonable estimate of its administrative costs in changing booking details.
Please note that if the required amendment involves a change of hotel, the amendment will be considered to be a cancellation of the original booking and appropriate charges will apply.
If the room type booked is described by the Service Provider(s) as non-refundable, the cancellation fee will be charged by the Service Provider(s) at 100% of the total cost of your booking. This supersedes the standard cancellation policy shown above and any other contractual cancellations terms. Please note, these specific non-refundable room types will be clearly shown at the time of booking.
If your booking is for more than one person and one or more members of the party cancels, the remaining members of the party may find that the cost of their accommodation changes to reflect the consequent under-occupation of the accommodation booked.
If we are advised by the Service Provider(s) that they have to change the booking you have arranged or they are unable to provide the Services booked we will attempt to notify you by email as soon as possible before departure if we are able to do so. Under those circumstances, the Service Provider(s) is obliged to provide you with a similar service but if you choose not to accept that Service you can cancel with a full refund paid by the Service Provider(s). Please note, however, that we will have no liability towards you in respect of any other Services booked with third parties that may be affected by the service change. If, for whatever reason, we cannot contact you before departure or if a Service Provider(s) is forced to transfer you and your party to alternative accommodation upon your arrival in resort, they will undertake to transfer you and your party to alternative accommodation of equivalent rating to that originally booked and when that undertaking has been fulfilled neither they nor we will have any other liability towards you. Please note that if for any reason (for example a significant flight delay of two hours or more) your arrival date or time changes, it is vital that you notify the Service Provider(s) immediately. Otherwise you and your party may be considered to be a no show and your accommodation may be released. Please also note that no refund can be claimed if you and your party stay at the accommodation for a shorter period than that for which you have booked.
If the Service Provider(s) has reason to believe that you or any member of your party has caused damage to the property of the Service Provider(s) and/or has behaved in a way that has caused or is likely to cause danger and/or distress to other guests and/or hotel staff, they reserve the right to terminate you and your party’ stay immediately and we will in those circumstances be under no further contractual obligation to you and your party. Full cancellation charges will then apply and neither the Service Provider(s) nor youtravel.com will have any further responsibility for or liability towards you or your party. Furthermore, if you or any member of your party causes damage to the hotel or to any other third party during your stay, you and your party will be liable for the cost of repairing any said damage and you and your party will be liable for any subsequent claim made against us or the local agents or the Service Provider(s) by the relevant party. You and your party will in all instances be liable for all and any expenses incurred during your stay and these must be paid in full before you leave the hotel.
In instances whereby bookings are made directly through us by an individual on behalf of other individuals, we will communicate only with the party leader (the guest) who will be deemed to take responsibility for all members of his or her party and who will be expected to communicate to the remaining members of his or her party any information supplied regarding the booking. We will act at all times upon the assumption that the guest has obtained agreement from all party members to the original booking and to any subsequent changes of any nature that maybe made to the booking. In instances whereby bookings are made by a company (or other entity) and not the guest we will communicate with the company/entity. All communication and confirmations between the parties will be effected through emails.
Limitation of Liability
We act only as disclosed agent for the named Service Provider(s). We have chosen carefully the Service Provider(s) whose services are offered through us, on our website or over the phone but, to the extent permitted by law, we cannot be held liable for any action or omission of our Service Provider(s) or their servants, agents or employees, including any breach by the Service Provider(s) of their contract(s) with you. Any special requests must be made directly to the Service Provider(s) and we offer no guarantee that those special requests will be met. We do not give any undertaking as to whether a hotel will be able to cater for those who require special diets nor do we give any undertaking as to the suitability of properties for disabled clients. If any member of a party requires a special diet or suffers from a disability, appropriate checks should be made before booking to establish that the property chosen is suitable. We accept no liability for complaints relating to accommodation arrangements apart from cases where damage to you has been caused due to our negligence. To the extent permitted by law, (i) we assume no liability for any products or services that may be supplied by Service Provider(s) nor for any other services (eg flights or transfers) booked with third parties; and (ii) we will not be liable for any act or omission by any person not employed directly by us. Without prejudice to the generality of the foregoing we cannot be responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, National or nuclear disaster, late delivery, adverse weather conditions or other force majeure or relevant factor which may impact on the services or products of the Service Provider(s).
In any event, to the extent permitted by law, the maximum liability of youtravel.com to you in respect of any claim arising against youtravel.com in connection with each booking will always be the total price paid by you for the specific booking related to the given complaint.
We hope you or will have no cause for complaint but if you do have any concerns about any Service you should follow the complaints procedure set down in the terms and conditions of the Service Provider(s). You are normally expected to report any problems immediately to the relevant Service Provider(s) or their local agents, whose details will usually be written on the voucher of the Service Provider(s). If the Service Provider(s) or their local agent is unable to help you please contact us and we will endeavour to assist you with your complaint.
If you fail to follow the procedure set down by the Service Provider(s) or the procedure outlined above, the Service Provider(s) will not be given the opportunity to investigate and rectify the concerns locally and this will affect the response by the Service Provider(s) to any complaint made at a later time.
If you wish to follow up a complaint when you return home please write to us within 28 days of your return. Our address is youtravel.com, 50 Park Street, Mayfair, London, W1K 2JJ.
This agreement is governed in accordance with the law of England and Wales and you are deemed to agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with it. You may however submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in Scotland or Northern Ireland but not to any other law and/or jurisdiction.
Youhotels.com is a trading name of Youtravel.com Limited