FAQ

How do I know my booking is confirmed?

As soon as your booking is made you will receive a confirmation by email. Please don’t panic if you don’t receive this immediately. It may mean that we are confirming certain elements manually.

I cannot locate my booking on the Manage My Booking function?

On some occasions we may need to wait for confirmation from resort. Please leave 72 hours between confirmation and viewing your booking. Make sure you log in using the same email address that you provided at the time of booking.

Do you issue tickets for my flight?

Your flight booking details and booking reference number will be included in your booking confirmation email. In most cases all you will need to do is take your confirmation to the check in desk displaying your flight details.  If you’re flight is with Ryan air then we will send your boarding passes 7 days before your departure. These must be produced at check in as failure to do this will result you being charged.

In all instance we will need your passport details for all travelling passengers in order to avoid any charges or delays at the airport.

When should I receive my Accommodation voucher?

As soon as your booking is confirmed we will forward your voucher via email within 24 hours. Please print two copies as the Hotel will keep one.

When should I receive my Transfer voucher?

As soon as your booking is confirmed we will forward your voucher via email within 24 hours. Please print two copies you will need one for your return journey. Please read these thoroughly so you understand the joining instructions. 

How do I amend my booking?

You can use the Manage your booking function of our website to email the details of the changes/amendments you wish to make, and we will then contact you with any extra costs incurred by making these changes. All changes are subject to amendment charges.

How do I cancel my booking?

All cancellations must be in writing from the lead passenger on your booking and are subject to our cancellation terms and conditions.

Please email your cancellation to you2us@youtravel.com

I have changed my contact details what do I do?

If you have moved or have a change of contact number then you can amend this on Manage My Booking. Any other changes regarding any of the party travelling please use the email on this function and we will update your personal records.

Is there a holiday representative in resort?

We have English speaking local agents who are on hand and able to assist you. Their contact details are printed on your accommodation voucher. They are available 24 hours a day. Make sure you have your second copy of your hotel voucher for such instances.

What additional charges will I have?

For your accommodation, you will only be charged for any extras that you book locally. Local charges may be made for mini bars, room service, spa facilities,laundry,air conditioning and sports facilities. A deposit may also be requested for breakages and this will be refunded in full at check out providing no damages have occurred.

What time can I check and out of my accommodation?

Times will vary with each accommodation normal times are below. 

Normal check in – 10am till 4pm

Normal Check Out - 10am till 12pm

I have a late flight home; can I book a late check out?

When you arrive at your accommodation explain that you have a late departing flight.

Where possible the hotelier will either allow you to keep your room (they maybe a charge for this) or provide an area for you to store your luggage.

What if my outbound flight is delayed?

If your flight is delayed you will need to contact your accommodation provider. The number can be found on your accommodation voucher, they will inform the hotel. If you have booked transfers they must also be informed and again the local contact number is displayed on the transfer voucher and where possible they will re-organise your collection.

What do I do if I need assistance on holiday?

Contact our office based, English speaking agents whose number you will find on your accommodation voucher. They will be able to assist on your accommodation aspect of your holiday. If you have a problem with your hotel please speak to reception in the first instance.

I have a query about the holiday I have been on, what can I do?

Please write or email any complaints regarding your holiday to customer relations@youhotels.com

Our customer Services department will deal with this on your behalf and keep you updated on any progress.

I need to speak to someone urgently?

Please use the contact us email provided and one of our customer service agents will contact you as soon as they are available or in an emergency please call 0208 588 9939