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Frequently asked questions
How do I know my booking is confirmed?
Once you have made payment your booking details will be displayed on our website – you can print or save. You will be able to view your booking on Manage My booking section of the website. You can view or print your confirmation and all your travel vouchers. Please keep all your documents safe.
I cannot locate my booking on the Manage My Booking function?
On some occasions we may need to wait for confirmation from resort. Please leave 72 hours between confirmation and viewing your booking. Make sure you log in using the same email address that you provided at the time of booking.
Do you issue paper tickets for my flight?
Your flight booking details, booking reference, flight number and airport check in details will be included in your booking confirmation email. Please make sure to take a copy of this to the airport (for both your outbound and inbound journeys). If the airline requires you to produce a ticket at check in then we will post your tickets to you 7-10 days prior to you departure. These must be produced at check in. If you book a flight close to the departure date then you may need to collect your tickets from the airlines ticket desk at the airport. Instructions for ticket on departure will be confirmed in your booking confirmation email when necessary.
When should I receive my Accommodation voucher?
You will be able to print your accommodation voucher as soon as you log in to Manage My Booking. You will receive 2 copies, one to keep and one to hand in at reception on arrival at your accommodation.
When should I receive my Transfer voucher?
You will be able to print your Transfer voucher as soon as you log in to Manage My Booking. You will receive 2 copies, one to keep and one to hand to your driver on arrival. All details of where to meet your transfer and how to reconfirm your return transfer can be found on your voucher.
How do I amend my booking?
You can use the Manage your booking function of our website to email the details of the changes/amendments you wish to make, and we will then contact you with any extra costs incurred by making these changes. All changes are subject to amendment charges.
How do I cancel my booking?
All cancellations must be in writing from the lead passenger on your booking and are subject to our cancellation terms and conditions.
I have changed my contact details what do I do?
If you have moved or have a change of contact number then you can amend this on Manage My Booking. Any other changes regarding any of the party travelling please use the email on this function and we will update your personal records.
Is there a holiday representative in resort?
We have English speaking local agents who are on hand and able to assist you. Their contact details are printed on your accommodation voucher. They are available 24 hours a day.
What additional charges will I have?
For your accommodation, you will only be charged for any extras that you book locally. Local charges may be made for mini bars, room service, spa facilities,laundry,air conditioning and sports facilities. A deposit may also be requested for breakages and this will be refunded in full at check out providing no damages have occurred.
What time can I check and out of my accommodation?
Times will vary with each accommodation normal times are below.
Normal check in – 10am till 4pm
Normal Check Out - 10am till 12pm
I have a late flight home; can I book a late check out?
When you arrive at your accommodation explain that you have a late departing flight.
Where possible the hotelier will either allow you to keep your room (they maybe a charge for this) or provide an area for you to store your luggage.
What if my flight is delayed?
If your flight is delayed you will need to contact your accommodation provider. The number can be found on your accommodation voucher, they will inform the hotel. If you have booked transfers they must also be informed and again the local contact number is displayed on the transfer voucher and where possible they will re-organise your collection.
What do I do if I need assistance on holiday?
Contact our office based, English speaking agents whose number you will find on your accommodation voucher. They will be able to assist on your accommodation aspect of your holiday. If you have a problem with your hotel please speak to reception in the first instance.
How do I reconfirm my transfers?
You must reconfirm your transfers 48hrs prior to your departure. Please remember to allow for weekends when the local agents maybe closed. All details and contact numbers can be found on your voucher.
I have a query about the holiday I have been on, what can I do?
Please write or email any complaints regarding your holiday to you2us@youtravel.com
Our customer Services department will deal with this on your behalf and keep you updated on any progress.
I need to speak to someone urgently?
Please use the contact us page provided and one of our customer service agents will contact you as soon as they are available. If it is urgent please include your telephone number.